HARBEL, Margibi – The African Insurance Corporation of Liberia has launched an initiative to update records of it clients in Firestone.

Launching the program on Friday, Augustine Kortuma, the AICOL Technical Operations Manager, said that the update is not a new registration, but a process aimed at reviewing clients’ information and making necessary changes.

“The purpose of this process is to update the record of our over 2,000 clients in Firestone,” he said.

According to him the update was necessary because some clients will have the opportunity to review their insurance records and make changes.

“The update is important because, since 2002, some of the beneficiaries might have changed. Some children who were underaged are now of age; some spouses have died, and the surviving partner might want to change and others have lost their certificates and enrollment cards,” Kortuma said.

He named change of certificates and beneficiaries and updates of information among others as processes involved with the new campaign. Kortuma has assured that the new update will also enable fast payments of claims as they’ve been slow in the past due to outdated records of beneficiaries.

“This exercise will also give every client the opportunity to fast track claim payments and avoid legal bureaucracies as it has been in the last few years,” he said.

He told The Bush Chicken that the new enrollment card also has significant features including additional personal information of clients and beneficiaries as well as a pre-numbering system.

He stated that the update is the first in the company’s history, and AICOL will eventually extend it across the country.

AICOL Harbel Branch Manager, Alfred Moore, has encouraged the over 2000 clients in Firestone to participate in the process. Moore mentioned that his team will visit the estates and various departments to ensure every client participates.

AICOL Harbel Branch Manager, Alfred Moore. Photo: Gbatemah Senah

“We are encouraging members of our insurance scheme to take advantage of this new update as it will enhance improvements in our services,” he said.

Moore said that the mobile process of the update would be completed in a 21-day period.

A client of AICOL, James Fallah, has hailed the corporation for introducing the update process. He said that if well-implemented, the update will help them renew their records. Fallah called on AICOL’s management to speed up the update process as it would benefit the clients.

Featured photo of AICOL’s Technical Operations Manager, Augustine Kortuma. Credit: Gbatemah Senah