While this should be more than enough to support working from home, it might not quite be able to also support streaming shows and movies or playing online games. While some may be obvious, there are others that might surprise you! Hello Coacoa84, let's take a look into this. Please follow these steps to update the PRL of your device: Note: This will update both the data profile and the PRL. No internet connection while on phone I just got my note 4 on Sunday and realized that unlike my note 3, I cant use any internet while I'm talking on the phone. Take advantage of our free phone deals while they last ! 2. I believe sprint can't do voice and data over the same antenna in the device. I have the same phone and same service as they do but yet while I am talking on the phone I can send and receive SMS messages and iMessages and I can also Play games requiring data, get on social media, and surf the Internet all while talking on the phone with no interruption. NOt sure why but guess it's something with how the system looks at the device when you call in, or could be related to the "0 rated" numbers (when you call your carrier it cannot count toward you minutes, nor be charged) text, data, fax & other landline svc. This company claims for just $40/month, you get unlimited high-speed data, which you can then send to your other devices. Why can't i access the internet while i'm on a call at the same time Soooooooo I was on the phone talking to my mother and I put her on speaker, so I could listen to her as I went to check for an email I needed to talk to her about. This is different from Wi-Fi Calling which requires the said device to be connected to a Wi-Fi network to make internet browsing possible. For more information about mobile broadband data roaming usage notifications and controls, click either domestic or … Starting with iOS 11, iPhone 6 and newer devices are now enabled with Voice Call Continuity (VCC). charge. Sprint offers Internet service via the following technology: Mobile. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Excludes roaming. Did nothing any different than i did with my N2. Does the problem also relate to calls and text? If you're only having trouble when on Wi-Fi, see Wi-Fi troubleshooting. This gives your iPhone a second chance to connect to your Wi-Fi network. Calls initiated while on LTE will not hand off to CDMA towers. Watch Unlimited Plan: Includes unlimited data and texting on capable devices, while on the Sprint network. may not be same as landline 911. AKA Sprint. Wifi stays active. I did calling and surfing with no problem before this update. No Internet (2G/3G/4G/LTE) or slow internet Voice went over the cdma, so if you had a 4g signal the second could stay dedicated to data. Int’l svcs are not included. Clear. Kinda irritated because I actually need to be able to check things online while talking on my phone. Sprint subscribers can user data while they’re making calls on LTE and Wi-Fi to look up maps and cloud drive files in their busy, bus lives… finally. Sprint Essentials and Sprint Value Essentials: Includes unlimited domestic calling, texting, and data, & 3G-speed MHS, VPN & P2P. Get free smartphones for the whole family with this cell phone offer from Sprint. Third-party content/downloads are add’l charge. So I have been with tmobile for 7 years and recently switched to sprint due to billing issues. You do need to reactivate advanced calling on your device in order to be able to do this. Note: This will update both the data profile and the PRL. After reviewing your coverage I see that everything is working properly. The issue is a result of having a single antenna in the device for spark. Thanks for letting me know Coacoa84, keep me updated. Verizon, T-Mobile, and Sprint users across the US are being impacted by a network connectivity issue. Before buying, talk to a cell phone salesperson to double-check that a particular phone does not have internet access. Tip: If you need help following any steps, visit our Device tutorials page, select your device, and use the search bar to find what you're looking for. Sprint claims it's "to enhance the data flow on our network" or some such garbage. Called my wife's phone and typed the previous comment.. There is still the cavat that you cannot text while calling a "special rated number." Turned data off and back on and still no internet connection. Sprint iPhone 8 and iPhone X Owners Report Voice Over LTE Working for them ... our reader was able to browse the internet over LTE while still being on a call. Calling PLUS is only supported on the Sprint LTE network and will not work over roaming partner networks. Sprint Drive 2GB/Mo Plan: Sprint 4G LTE data only. Is there a way to fix this? On a Sprint or Verizon phone without the extra antenna there is a limitation due to CDMA being only able to do one or the other. The data roaming suspension only limits access to data while roaming; there is no impact to voice or text while roaming and all service while on the Sprint network will remain available. Does it happen in one or several locations? No roaming. However, having to go backwards on a service i had gotten used to using was a huge inconvenience. Sprint has begun its soft launch of VoLTE, and starting today, customers in 15 US cities with compatible devices can toggle on the feature. No service message? In 2013, Sprint acquired a competitor called Clearwire in order to gain control of the company's wireless spectrum in order to launch Sprint's LTE/4G business. I cannot receive incoming text messages Sales: (855) 881-8203. The answer i gave is the same one support provided. Do you know of any other users who experience the same problem? They saying I can go to a … ​Zweihandler- I'll look into it, can I please get your zip code & cross streets to check the signal where you're at? If the price for a service like Reliable Internet Solutions goes beyond your budget, you may want to check out the service Visible.. I reset network settings it doesn’t work. Given that fact I don't see how we can be an issue with the carrier T-Mobile Business Prepaid TV Banking. Third-party content/downloads are add’l. Visible: The Low Cost Van Life Internet Option. We encourage you to engage in your own security practices including using antivirus/antimalware products. Our Community is BACK!! It may be that the phone was intended for VoLTE, but that hasn't launched yet. It is available now in select markets with a planned full roll out to millions of Sprint customers. Wi-Fi is turned off and you're using T-Mobile data. Then, tap the switch next to Wi-Fi at the top of the menu. Please click here to search the Active Community. That means no Web browsing, e-mail checking, Facebook or Twitter postings, or Map or GPS navigation assistance while you're on a call, unless you can access a Wi-Fi hot spot. Are you on wifi? Open Settings and tap on Wi-Fi. Restart the device and test it out. It would be more possible with LTE- capacity devices and the later models of the Apple iPhones. I believe sprint can't do voice and data over the same antenna in the device. Also have to add LTE gets dropped on AT&T and T-Mobile version connecting to HSPA+ while on a call. They said, you are a Sprint primary customer (account holder) thus we can not open you a T-Mobile internet account without using someone else's SSN. Sprint is available in 44 states. Now I can't use the Internet while I'm on a call! Visible is one of the most talked-about phone plans amongst van lifers. But, I guess this did not register. Does your device has the latest software update? To get a cell phone with no internet access, choose one that requires a separate data package to connect. Sprint Phone Connect: No plan discounts apply. Does this occur inside or outside buildings? Since when are you experiencing this issue? If your cell phone has no service, there are many different factors that can cause this. Guess i should have specified, only moble/4g data is effected. Hours of Operations are 7AM - 8PM CST. Many users are saying they can't make or … 2. While there is no guarantee, you might be able to bring over your Sprint phone to the GSM based networks such as T-Mobile and AT&T. If you are having better luck please share. I'd like to review your coverage area, provide me your nearest cross streets and ZIP code. You will need to go to: Settings> Cellular>Enable LTE>Voice and Data. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Make sure there is a check next to this category. Article Summary. I called sprint and they basically said that you can be on WiFi and call / surf no problem, which is true. On the keypad, dial ##873283# and tap the Call button. I have the iPhone 7 Plus and I keep having no internet connection. If you see No Service or Searching on your iPhone or iPad (Wi-Fi + Cellular), or can't connect to a cellular network or cellular data, follow these steps: Check your coverage area Make sure that you're in an area with cellular network coverage. Sprint uses CDMA and LTE technology. From the home screen, tap Phone. There is no fix. when i switched from Verizon to Sprint a while ago i realized that I could not use data while on a voice call. Settings > Connections or Network & Internet > Mobile Networks. Sprint’s Unlimited Premium offers the largest 4G LTE hotspot data allotment of any major carrier cell phone plan at 100GB. It seems I can't browse the internet while on mobile data if I am in a call? Excl. Hasn't worked for me or several others with the note 4. Yes I have a T-Mobile, and a AT&T line as well as a Verizon one. Our Unlimited; Other plans; Add-on services; Switching Over From Sprint To AT&T or T-Mobile. Depending on the device, VoLTE will be in one of the following locations: Settings > Connections or Network & Internet > Voice Networks. I have a Samsung Galaxy Note10+. Older phones before spark had 2 antennas inside, 1 cdma, another for LTE. Plans. If you have an unlocked GSM-capable mobile phone, you can rent a SIM card from Cubacel (ETECSA’s mobile phone arm) that will allow you to use your mobile phone in Cuba. Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. Sprint 4G LTE and Sprint 3G networks are the two technologies that power Sprint data connections. Website: https://www.sprint.com. Tried to reply to you on a call and got nothing. Wifi uses a separate antenna altogether and also doesn't have the same limitations. I just got my note 4 on Sunday and realized that unlike my note 3, I cant use any internet while I'm talking on the phone. But I am often away from WiFi and need to use internet while on call. Let me withdraw my previous statement i am on wifi,and when on normal signal it will not let me. I have an s8 and dis a quick search before coming here to confirm and it seems that this is just how it is. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base If you need immediate assistance after hours please visit Sprint Chat. Older phones before spark had 2 antennas inside, 1 cdma, another for LTE. My zipcode is 30906 no one else in my household is experiencing this issue. Contact Sprint. Sprint's parent company also operates Boost Mobile, Virgin Mobile and Assurance Wireless. Mine works fine not sure what your talking about. Please click here to search the Active Community. This phone only has 1 antenna designed for spark. (e.g., home alarm). Sprint is a cellular phone and mobile broadband provider that serves customers all over the United States. When leaving an LTE area, such a call may drop. Sprint 4G LTE is the newer and faster of the two platforms. On the phone now while typing this. Dialed ##25327# and that doesn’t work. That's crazy. 911 svc. The technical reasons for not including a second i don't know, but is still has the same limitation. At the beginning of the call, I told them I was a Sprint customer. unless I am on 3g. For now this is expected behavior. Call to Order 1-866-275-1411 Find a Store English Español. Set the VoLTE toggle to On. Despite the actions that Sprint takes to protect its network and customers, Sprint cannot guarantee that you may not encounter unwanted or harmful or malicious internet traffic while using Sprint’s Broadband Internet Access Services. This is a PUBLIC ARCHIVE board, all artciles are read only. Domestic only. After 60 minutes of idle time, hotspot may automatically turn off. The Sprint 3G network offers a speedy internet connection and uses less power than 4G. The first thing to do when your iPhone won’t connect to the internet is to quickly turn Wi-Fi off and back on. Without wifi you cannot talk and use data at the same time, again per support reps. Why would it be any different from wifi to tower signal? as such it's unaffected. Sprint Rankings. On the keypad, dial ##873283# and tap the Call button. Re: No internet connection while on phone surprised it wasnt mentioned already but youre going to need to change your screen name..site safety as well a a site rule..no personal info is to be posted in threads unless in a private message..this also includes screen names since everyone and their mom can see this..including Google searches lol.. Powered off phone and turned back on doesn’t work. Support: (866) 275-1411. 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