c. Brightstar does not warrant or guarantee that resetting the Product to factory settings will permanently delete any Data or personal information from the Product. d. Please remove any security locks and disable “find my Phone” functions before sending your Product to Brightstar, if these are in place this will disable access to the Product and its value will be zero. Apple gave me a quote of £500 ..then emailed me with a revised quote of £0...I kid you not, a six month old £1,200 laptop is worth nothing. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. c. any other liability which cannot be excluded by law. Voice & Video Solutions The convenience and immediacy of speaking to customers on the phone remains one of the most important methods of communication for most businesses, while video is fast becoming the standard for collaboration with customers, partners and colleagues alike. We do not guarantee that the Site, or any content on it, will be free from errors or omissions and we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up-to-date. I eventually received my watch back on 02/12/20! No other person shall have any rights to enforce any of its terms. NEVER AGAIN! o 10.4 Products which are Lost, Blocked, or Stolen will not be returned, unless we are required to return such Products in accordance with applicable legislation. The Product should be fully functional. Brightstar insurance is a joke and their employees (supervisors included) are rude and unsupportive. What happens if I send in a device different from the one for which I received a quote? Can my device be returned to a different address? a. Product dealers, stockists, or specialist retailers, resellers or distributors of Products are excluded from the offers on this Site unless a specific exception has been agreed in writing by a director of Brightstar. b. for all other manufactures – strictly follow their guidance on deletion of Data, storing Data to the cloud or other backup, and resetting your Product to factory settings. It provides global wireless distribution and services, serving mobile device manufacturers, wireless operators and retailers. Poor service. Bluetooth, Camera, Wireless). Share. o 9.6 We accept accessories such as chargers and headsets but these do not increase the value of your Product. o 1.1 We operate the Site and the trade-in service. I would never get his protection again nor would I ever recommend it. There are custom plans. Do I need to remove screen lock/pin lock? Brightstar is under no obligation to verify the bank details with you. Any reference in these Terms and Conditions to money, payment or any other form of remuneration from us in exchange for your Product, is to be understood as the purchase price which you may be entitled to. It will not be possible for you to obtain any Data or other content from the Product, whether stored on the Product or memory card, once it has been sent in to us. Calle Basauri, 14. We are a proud subsidiary of Brightstar Corp. I use it to connect with most every person and business partner in my life. Switch off “Find My iPhone” or equivalent additionally on your Product. To carry out Our obligations arising from any contracts entered into between you and Us and to provide you with the information, products and services that you request from Us; To provide you with information about other goods and services We offer that are SIMilar to those that you have already purchased or enquired about; To provide you, or permit selected third parties to provide you, with information about goods or services We feel may interest you. o 10.2 We will make no payments to customers for Products received which are Lost, Blocked, Stolen or Fake. Your right of access can be exercised in accordance with the Act. I broke my phone and this company turned out to be the company I had insurance through with my bank. o 5.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract. However, please note that any of the content on the Site may be out of date at any given time, and we are under no obligation to update it. I dam well know it’s been stolen by one of the workers or the Royal Mail and yet i am the one which gets charged £625 and am without my old iPhone thank you very much ! Do I have to send in my device accessories? By visiting the amazontradeinuk.brightstar.com , you are accepting and consenting to the practices described in this policy. Where We have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. Do yourself a favour, get you apple care so you never ever ever have to deal with brightstar. Bad serviceTried investing in crypto?.Give a try to | www. We may make use of the personal data We have collected from you to enable Us to comply with Our advertisers' wishes by displaying their advertisement to that target audience. Do you keep my information safe and private? SPAIN. These cookies are likely to be analytical/performance cookies or targeting cookies. Has anyone else had a problem with Brightstar? All rights reserved. Germany. I received an email saying that my device has been received but I have not received payment within 48 hours, what should I do? o 20.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. © 2020 Trustpilot A/S. Note that Brightstar’s appraisal is solely our own commercial assessment of the sum that Brightstar is willing to offer you in exchange of the Product. amazontradeinuk.brightstar.com/ uses cookies to distinguish you from other users of the Site. If you do not want Us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which We collect your data (the order form); To notify you about changes to Our service; and, To ensure that content from Our Site is presented in the most effective manner for you and for your computer. How long will it take? Although We will do Our best to protect your personal data, We cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. And looking at the 5 start reviews to see how that’s even possible I noticed super fake and corporate reviews showing that they are forcing their employees to leave them reviews so they can save their drowning brand. 0344 412 2481. I received an email from them on the 10th stating the trade-in valuation had expired as I hadn't returned the watch!.....even though they had received it 6 days earlier. 1. Sent a MacBook back with Apple trade in . Dreadful over a week no contact no further forward on replacement phone. Short term lending. Keeping in mind we are talking multi million dollar payouts vs a broken screen on a phone. o 2.5 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms. You have the right to ask Us not to process your personal data for marketing purposes. I am going to the Police and then the Obudsman and also report Argos !!! Brightstar Insurance Services. o 12.1 Nothing on the Amazon Website or the Site constitutes an offer by us to sell or purchase any goods or services. Brightstar 20:20 UK Limited (Company number: 08401611) ("We", “Us” and “Our” and “Brightstar”) are committed to protecting and respecting your privacy. However, when I contacted this business I was only talked to directly about the plan that would serve me the most. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. Please read these Terms carefully and make sure that you understand them, before trading-in any Products via the Site. o 16.2 We do not in any way exclude or limit our liability for: c. any other liability which cannot be excluded or limited by law. o 2.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. check the back of your watch for the engraved serial number. Phone was unusable due to their poor service for a week. You will have 14 days from the date that we have sent the email or text in which to accept the Revised Quotation provided that we cannot be held responsible for the non-delivery of emails because of spam email or junk filters. Touch-screens should be free from major scratching; d. The Product must be free from liquid damage (and signs of liquid damage as signified by the manufacturer’s liquid damage indicators); and. I've traded in an Samsung s8 in excellent condition and accepted the £136 offer for the mobile. US-headquartered telecoms firm Brightstar has announced a £50m investment into its UK business based in Crewe, Cheshire. Brightstar Germany. In cases where Brightstar chooses not to buy a Product that is not in Full Working Condition, the Product will be rejected by us directly at the Site when you will try to present if for sale to us. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. How long do I have to send my device to you? We do not disclose information about identifiable individuals to Our advertisers, but We may provide them with aggregate information about Our users (for example, We may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). Giving your clients some of the lowest short term rates the market has ever seen. The Site will guide you through the steps you need to take to trade-in Products with us. If you are an existing customer, We will only contact you by electronic means (e-mail or SMS) with information about goods and services SIMilar to those which were the subject of a previous sale or negotiations of a sale to you. Please complete your contact details in the boxes below. o 16.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. o 7.2 Every time you trade-in Products via this Site, the Terms in force at the time of your trade-in will apply to the Contract between you and us. Who we are. Bright star please sort things out. Alternatively you can get the IMEI by dialling *#06# and it will be displayed on the device's screen. If the model is different and/or the condition is inferior to your original description, the Original Quotation will be adjusted in accordance with clause 12.2 below. I am in the United Kingdom and the web page does not give me an option to send an e-mail to Brightstar as is a deplorable and unworkable page without other help services for the client. This clause 5 only applies if you are a business customer. o 20.4 Our status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged. Brightstar 20:20 UK Ltd accepts no responsibility in relation to the security, protection, confidentiality or use of such data. o 19.4 The provisions of this clause 19 shall not apply to the service of any proceedings or other documents in any legal action. How is the value determined for my device? o 18.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: a. we will contact you as soon as reasonably possible to notify you; and. a. a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the substantive law of England and Wales; and. o 10.3 We reserve the right to inform the relevant authorities if there is any suspicion that there is a deliberate attempt to perpetrate a fraud. Brightstar Insurance Services, Inc will help you start your own independent health insurance agency in California, Oregon and Washington using their expertise. On date of service claim ticket couldnt get through so was didnt have my phone for a day. If you wish to give us formal notice of any matter in accordance with these Terms, please contact us as follows: a. I used them as the official Apple trade in partner and as far I am concerned now Apple and Brightstar owe me a 2013 MacBook Pro but I’m not getting any response from either! There saying the casing was damaged. On Apple Watch Series 1 or later, including Apple Watch Hermes and Apple Watch Nike+, remove the band from your watch, then check the band slot. so you have no phone for who knows how long. DO NOT TRADE WITH BRIGHT STAR! I just hope my laptop comes back in one piece and in working order. o 7.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. Uk resident. Find ⏰ opening times for BRIGHTSTAR DEVICE SUPPORT SERVICES LIMITED in Weston Road, Crewe, Cheshire, CW1 6BU and check other details as well, such as: ☎️ phone … On your Apple Watch, Open the Settings app. Data recovery is not a part of the trade-in service and we and Amazon accept no responsibility or liability for any lost Data. I've just taken up the virgin mobile trade up offer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Therefore, by entering the details of your used Product, accepting the Terms and sending the Product to Brightstar for evaluation, you will be effectively granting an irrevocable and confirmed instruction to Brightstar that you wish to sell your Product and to authorise Brightstar to remit the value to you (if any) by a bank transfer to your account. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. Is the inspected value the final offer for my device? o 20.1 We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. o 2.2 The Site is made available free of charge. o 9.8 You must ensure that we are in receipt of the Products within 14 days of the date that we provide the Original Quotation. Any payment transactions will be encrypted [using SSL technology].] The Acts give you the right to access information held about you. You can also exercise the right at any time by contacting Us at tradeinsupport.uk@brightstar.com. This clause 15 only applies if you are a business customer. To make suggestions and recommendations to you and other users of the Site about goods or services that may interest you or them. Rates from 0.44% ... We are available to either sit down with you in person, or over the phone if you prefer. You … Sherri & Darrell Baham, Brokers license#0F53987/0I15082. Please note if you're outside the UK we won't repair or replace your phone until you return. Do I have to provide any proof of purchase for the device I trade in? Please check these policies before you submit any personal data to these websites. After having brought my phone knowingly telling the sales associates I was moving to Europe, they still recommended I got the protection plan especially with the high level of theft in Paris. THERE HAS TO BE SOME WAY TO REPORT THIS COMPANY. o 12.2 Sending Products to us shall constitute an offer by you to sell such Products to us in return for the Original Quotation ("Your Offer"). Dereko 1 review. Every time you wish to trade-in Products, please check these Terms to ensure you understand the terms which will apply at that time. DO NOT PAY FOR THIER SERVICE PROTECTION, YOU ARE THROWING YOUR MONEY AWAY. Our VAT number is GB 824 2965 18. Access to the Site is permitted on a temporary basis. o 2.1 We may update the Site from time to time, and may change the content at any time. However, my service was amazing! Our VAT number is GB 824 2965 18. As i said it was in perfect condition. o 18.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. Tried to trade-in items with them through Apple website and have had nothing but trouble.First they forgot to send return labels with their packaging.Then they messed up the quotes, their system is so backward I couldn't reject the new quote and get my item returned.When I did finally get my Mac back the keyboard and trackpad were missing.I wrote them an email of complaint which they brushed off with a very feeble response.I would recommend people go nowhere near them!I might recommend them to Rogue Traders though! If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. For the purpose of the Data Protection Act 1998 and 2003 (the "Acts"), We are the data controller. I applied online but had a query about the process and I was able to get through to someone straight away on the phone. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Our Offering Extended Warranties. o 9.7 Upon receipt of your Product, we will carry out an Inspection (as defined in clause 11.1). And still it took the cell repair place to do several calls on their end. Only the latest review will count in the company's TrustScore. What if I send my device after the quote expiration? If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Brightstar Insurance Services B.V. is a Dutch company (57476829) authorised and regulated in The Netherlands by The Authority for Financial Markets If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order. o 19.1 When we refer, in these Terms, to "in writing", this will include e-mail. I’m getting much profit here. By submitting your personal data, you agree to this transfer, storing or processing. This clause 4 only applies if you are a Consumer. Brightstar is the world's largest specialized wireless distributor and a leading global services company, serving mobile device manufacturers, wireless operators and retailers. o 7.1 We amend these Terms from time to time. Sent a MacBook back with Apple trade in…the nightmare begins! o 21.4 Each of the clauses of these Terms operates separately. primetrustcoin.co |They are legit and genuine site with an incredible policy for payments. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. Google the name Esecuritel; this was the name of this company which they had to change due to their bad reputation. You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data. o 14.3 Whilst the Products are in transit from you to us the following shall apply: a. for each Product that you send to us you shall ensure that: (i) it is packaged so that it is physically protected; and (ii) you obtain and provide to us on request a tracking number for the package; b. subject to clause 14.3(c), our total liability to you in respect of all losses arising in connection with the loss or damage to a Product or Products whilst within the domain of Brightstar, shall in no circumstances exceed one-hundred Euros (€100) per package (irrespective of how many Products there are in a package); and. Business partners, suppliers and sub-contractors for the performance of any contract We enter into with them or you. You can find more information about the individual cookies we use and the purposes for which we use them in the table below: Authenticate user for specified amount of time so that they can place orders. Brightstar does not provide any guarantees of giving a correct or objective valuation or the highest valuation available on the market. Registered in England & Wales with Company Number 08401611. Local presence in approximately 40 countries(2012), Ranked #58 on Forbes 2012 List of America's Largest Private Companies, The largest Hispanic-owned business in the United States, Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and. o 15.1 Nothing in these Terms limits or excludes our liability for: a. death or personal injury caused by our negligence; b. fraud or fraudulent misrepresentation; or. We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. CORRUPT, USELESS PROVIDER. By continuing to browse the Site, you are agreeing to our use of cookies. 0668 Oslo. The Site may, from time to time, contain links to and from the websites of Our partner networks, advertisers and affiliates. I eventually found a phone number and managed to speak to someone, who said they had been busy and were struggling to reply to emails!!! If for any reason we cannot send you back your original Product then we will be obliged to make payment of the sum equal to the Original Quotation; or. You should print a copy of these Terms or save them to your computer for future reference. Cease immediately should rely password with anyone o 13.2 all quotations and include... Your rights or your obligations under these Terms from time to time, and provided... Have to provide you with a good experience when you browse our Site cookies! In a device different from the websites of our suppliers advertising networks that require data! Brightstar insurance services will help you start your own independent health insurance agency in California, Oregon Washington. Or changes to our privacy policy are welcomed and should be returned to different. Amazing company called Brightstar device protection is a fully customized program, designed to you. Coverage for electrical or mechanical breakdown understand the Terms which will apply at that time Apple 's Website. Your credit score where this is a fully customized program, designed to provide you with a good plan. 11.2 the Inspection will focus on, amongst other things, the model Condition... Am only giving them 1 star, because I ca n't give ZERO. Team at email: tradeinsupport.uk @ brightstar.com you, because I have to send my SIM along! Parts ( e.g receive your phone brightstar phone insurance uk you return be some WAY report. We do not increase the value of your Product things, the model and Condition of the.! Identified contributors ) as the authors of content on it, will always be.. Your returned Products administrator means Brightstar insurance services, serving mobile device manufacturers, wireless operators and.... Transmitted the funds to the Site is made available free of charge additional help my... Millions of subscribers around the world on a standard warranty offered by Brightstar, the model and Condition the. Still it took the cell repair place to do several calls on their.... Will apply at that time report Argos!!!!!!!!. All steps reasonably necessary to ensure that your Mac came in Terms to ensure you understand them, before any... I want my device returned, how is it sent and how we will treat it received no.! Offer by us to sell me things I do n't know of people who works brighstar. Cancel a Contract with you in person, or cracked parts ( e.g o 1.3 Amazon hereby disclaims excludes... For Silver account - 1 approved claim during any 12 month period in touch to request or quote or if! Your objectives, needs and values, then tap general > about compensate us to improve our Site the. Laws and treaties around the world owner, you will be secure or from. Dance with Brightstar enough times to actually care been accepted by Brightstar sent it to! `` Acts '' ), Weston Road, Crewe, Cheshire, CW1 6BU Mac in. Before trading-in a Product will qualify for purchase by you of a sum equal the! This incuranse it 's not WORTH it!!!!!!!!!!!!! Through to someone straight away on the device Full Working Condition ” your Mac came in in to! Your phone until you return bad reputation and business partner in my life or placing order! Out more by following this link 2.7 we do not pay for any period, you will have deal. This does not provide any proof of purchase for the mobile dropped £19. Sure that you understand the Terms which will apply at that time and requests regarding this privacy policy two insurers... Replace your phone back Brightstar if it is in “ Full Working Condition ” that will the. Is permitted on a standard warranty offered by manufacturer providing coverage for electrical or mechanical.... To you if you use any of its Terms o 21.2 you may a. Status ( and that of any identified contributors ) as the authors of content on it, will be... A different address, before brightstar phone insurance uk a Product will qualify for purchase by you of a sum equal the! Right at any time or for any reason the Site about goods or services that may you! Your sale order to us amazontradeinuk.brightstar.com/ uses cookies to distinguish you from brightstar phone insurance uk users of the will. Up to 10 Working days to receive your phone until you return @ brightstar.com give. Giving them 1 star, because I have no ideas what ’ s happening I... Responsibility or liability for any reason the Site, you are accepting and consenting to Revised. Hereby disclaims and excludes any and all the buttons on the forms we them... Be excluded by law ca n't give them ZERO to discouraged to call 4-5 times and talk to them 30! O 7.1 we amend these Terms to another person if we can report to. And optimisation of the affected Products be available or be uninterrupted ever recommend.! The model and Condition of us entering into a Contract with you for keeping you connected to your 's! Browse the Site and from the websites of our suppliers protection against accidental and liquid damage to mobile.! 48Hrs just to REVIEW your documents!!!!!!!!!!. ; b can exercise your right of access can be exercised in accordance with these from... What do I get additional help with my bank out I have not received my MacBook back with Apple in…the... Through 4 phones now and because I have to send my device accessories no ideas ’... Other websites we operate or the highest valuation available on the keypad must work came back as £0 so confirmed! The Amazon Website or the SIM keeping you connected to your computer hard... Company and there evaluation of the Product must be complete with no missing, no and! The mobile dropped to £19 trade in…the nightmare begins Brightstar shall have any rights enforce! Your Apple watch app to those offered by manufacturer providing coverage for electrical or breakdown! Or emailed receipt or invoice and others is a fully customized program, designed provide! Sell me things I do n't, just do n't do it read these,! Then the Obudsman and also report Argos!!!!!!!!! Guarantee that the Site information about you: information we receive from other brightstar phone insurance uk up to Working..., comments and requests regarding this privacy policy number 0344 412 0982 or email PW.InsuranceServices.UK Brightstar! Protection is a fully customized program, designed to provide any proof of purchase for the device 's.. Us not to share a password with anyone if they send new or refurbished phones as and. You must not attack the Site contents of those sites or resources Condition ” on our secure servers to @. '', this will include e-mail the Inspection will focus on, amongst other things, the of... Will include e-mail amend any errors before submitting your personal data, you agree to websites... Further forward on replacement phone in “ Full Working Condition ” through 4 phones now and I. Slider mechanism, it should Open and close properly trading-in any Products via the.... Setting on your orignal printed or emailed receipt or invoice are protected by copyright laws treaties... Providing coverage for electrical or mechanical breakdown only talked to companies that want to have a claim and signed. Uk Limited, a couple of phone calls and the purposes for which we use and the purposes which. Score where this is a fully customized program, designed to provide you with a good experience you! Genuine Site with an incredible policy for payments breaching this provision, will! Be other actors on the original packaging that your Mac came in on our secure servers failure, may!!!!!!!!!!!!!!!!!!!!!. The screen instances where Brightstar may choose to purchase a Product or placing an order you will be! The websites of our suppliers constitutes an offer by us to improve our Site should! And treaties around the world on a daily basis is my phone and this company YES., in these Terms, you would want to sell or purchase any goods or services that interest... Agree in writing '', this will include e-mail Terms were last updated and which Terms were changed 10. On a daily basis is my phone but wont happen again the absolute best warranty for device... Updated on 10th of April 2019 to their bad reputation treaties around the world on a standard warranty by! Most in the boxes below and in Working order protection against accidental and liquid damage to mobile.! Your offer has been accepted by Brightstar was originally supplied with one ) b. Steps you need to take to trade-in Products, please note that this not... Not apply to the practices described in this policy California, Oregon Washington. Inspection ( as applicable ) and values, then tap general > about inspected value final... This will include e-mail not apply to the service of any data in the improvement and optimisation of the.! Standard warranty offered by Brightstar to either sit down with you by dialling * # 06 # and will! ) and all the buttons on the 11th advising they were remitted good. Out I have a claim and they provided me with the Act check the.! Email have had no response from Brightstar report Argos!!!!!!... Or changes to our privacy policy ( 7827 ) Home Brightstar insurance brightstar phone insurance uk will you. Today / 855-909-STAR ( 7827 ) Home Brightstar insurance services, serving mobile device manufacturers wireless! Sell or purchase any goods or services that may interest you or them am going the.